• BEC Rapid RMA System

customer care program

BEC Customer Care Programs provide resell partners, Internet service providers, and business customers a high level of support from installation to training and beyond. The BEC philosophy of Customer Care underscores our commitment to consistently anticipate your needs, working to provide reliable service and training. You will find that the cornerstone of our service is its simplicity, quality and value when you select a best program that is right for you.

Rapid RMA Policy

Policy

1

For the full details of the Rapid RMA policy please download the Rapid RMA Policy

Policy

2

Out of Warranty/Non-Warranty Repair Charges: please download either ADSL Repair Charges Policy or LTE Repair Charges Policy

Help

Help

For the full details of the Rapid RMA policy please see the Rapid RMA Policy

Step 1:To login to the RMA System simply click the following link here.

Step 2: Enter the username and password provided from BEC RMA System. If you do not yet have an rma system account or forgot your account then see the help on How do I get access to the RMA System

If you need access to the RMA System or have access but simply forgot your user login and password send a request to RMA Support or contact BEC directly by phone: 972-422-0877

Effective April 1, 2016

If you need to send RMA back to BEC please use the Richardson Texas address

RMA#_______
BEC Technologies
3301 Matrix Dr. Suite # 200
Richardson, TX 75082

Step 1: Login to the RMA System here. If you do not yet have an rma system account, see the help on How do I get access to the RMA System.

Step 2: Navigate to Create RMA page by clicking on the "Create RMA" button.

Step 1: Login to the RMA System here. If you do not yet have an rma system account, see the help on How do I get access to the RMA System.

Step 2: Navigate to Current Status page by clicking on the "Current Status" button

Step 1: Login to the RMA System here. If you do not yet have an rma system account, see the help on How do I get access to the RMA System.

Step 2: Navigate to Current Status page by clicking on the "View Hstory" button

For any further questions please send emails to RMA Support or contact BEC directly by phone: 972-422-0877

Some facts about us

Over 40 Years of Innovation
6K+ custom firmware releases
350+ Carriers Worldwide
1M+ of connected devices