BEC Customer Care Programs provide resell partners, Internet service providers, and business customers a high level of support from installation to training and beyond. The BEC philosophy of Customer Care underscores our commitment to consistently anticipate your needs, working to provide reliable service and training. You will find that the cornerstone of our service is its simplicity, quality and value when you select a best program that is right for you.

	Help Desk
	Assistance is available through : Your local authorized partner. BEC support center by Email. BEC Toll free number.
	Power Tips - Online training & FAQ
	These useful tools available 24/7 on BEC websites and Partner Page provide you with the following: User training Troubleshooting information Software release information Other technical information
	Advanced Replacement
	Should you ever need replacement parts or unit , they will be dispatched to you on the same day as an authorized RMA is received .
	Software - upgrades and e-mail notification
	A practical notification service, providing customers with: E-mail notification of new software updates. Tools and tips for easier, faster software upgrade.
	Extended Warranty
	BEC offers a standard 2-year limited warranty on all product, Extended Warranty programs are available for up to 5 years on selected products.
All services are available to BEC partners, service providers, and business customers. Services for residential customers are available from your local ISPs. Please contact your sales representative for the best program suitable for your needs.